We understand that life happens, especially during pregnancy. If you need to cancel or reschedule, please provide at least 1 hour's notice whenever possible. There is no cancellation fee for last-minute cancellations or no-shows.
Because Baby Bear is a mobile service, repeated cancellations or rescheduling that result in significant travel time or missed appointments may affect our ability to accept future bookings. We reserve the right to require a non-refundable deposit or decline future bookings in cases of repeated no-shows or cancellations
Weather and Unsafe Road Conditions
Because Baby Bear is a mobile service, safety comes first. If weather or road conditions make travel unsafe, we may postpone or reschedule your appointment at no additional charge. We will work with you to find the next available appointment that works for you.
Rescheduling
We are happy to accommodate up to three (3) reschedules per appointment, provided availability allows. After three rescheduling requests, a new appointment may require a new booking and payment.
Right to Refuse or Discontinue Service
Baby Bear reserves the right to decline, postpone, or discontinue a session when reasonably necessary due to safety concerns, unsafe conditions, inappropriate or disruptive behavior, or other circumstances that prevent us from safely providing our services. Service decisions will be made for legitimate, nondiscriminatory business or safety reasons.